Het einde van Social Studio: Wat wordt jouw zet? De aankondiging dat Salesforce zijn Social Studio-product tegen het einde van 2024 zal stopzetten was een grote schok voor bedrijven in de Benelux-regio. Want of je nu marketeer, klantenserviceafdelingsleider, social media … Read More
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The end of Social Studio: What’s your next move?
The end of Salesforce Social Studio: What’s your next move? The tech industry thrives on change, but not all changes are welcomed with open arms. The announcement that Salesforce will be sunsetting its Social Studio product by the end of … Read More
Don’t forget to tell your colleagues what you’re up to
Many businesses will agree that customer service and marketing have always had a relationship with mutual benefits. However, since we’ve arrived in the digital era, and consumer purchase habits have shifted towards e-commerce, more and more companies see the need … Read More
Digital Opportunities in Retail – Part 2
Merging the digital and offline world! 66% of customers expect companies to know about their unique needs and expectations. Salesforce, 2021 Creating qualitative relationships is all about empathy. A connection that ensures involvement and loyalty from the customer. For retailers, … Read More
Current State of Customer Care
Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones. Salesforce, 2022 Most of us know the pictures of large rooms filled with ladies and … Read More
Digital Opportunities in Retail – Part 1
Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers gone? The answer: social media (Salesforce, 2021). If there’s one industry that has had to … Read More