North Africa Dreamin’

Casablanca, Marocco, Saturday the 19th of October 2019

 

North Africa Dreamin’ Event
The North Africa Dreamin team is made up of volunteers from the Moroccan Trailblazers community whose common vision could be summed up in one word: sharing

Our goal: to make available to the community all the resources needed to optimally improve the skills on Salesforce technology, by mobilizing international names.

Our mission: to contribute to the expansion of this community by developing relationships between the different actors in the Salesforce ecosystem.

And more broadly, we want to improve the awareness and adoption of Salesforce in Morocco and Africa because we are convinced of its advantages in terms of CRM, marketing tools and other innovative technologies

 

Salesforce Trailblazer Community Casablanca
Casablanca Salesforce Developer is an official exchange and sharing group between developers and Salesforce administrators from Morocco. Whether you’re a developer, administrator or just curious, join us to discuss and share our knowledge and insights on App Cloud, Sales Cloud, Cloud Service, Marketing Cloud, Pardot, Commerce Cloud, Mulesoft, Einstein or any other Salesforce solution.

 

PLATINUM Sponsor 
We are a Salesforce pure player helping our clients to put their digital strategy into action and executing on it by implementing Salesforce’s Customer Success Platform. We work with you, not just for you. To us this means also helping you understand what your needs are in addition to requirements gathering and execution. What’s your game plan? What’s your starting position, what are the game tactics and what does the finish line look like? We’ll be your assistant, coach and field player if you’d like us to. Working with us is top sport. You need to have the energy for it, but getting it especially. We like to go the extra mile thanks to our urge to perform. Thanks to our personal approach, we can determine the right tactics as a team and reach the finish together. We break records, which takes your target group to the highest stage. Not because we have to, but because we like it. Are you a fan already?

Sponsor Africa Dreamin

Customer Success Track – VANEIGENS session “The key to deliver successful omni channel service”

Key to deliver succesful Omni Channel Service

Today, consumers interact with brands on multiple channels — in-store, social media, Web, mobile, etc. Therefore, the modern company needs to be able to react to their customers’ needs on every channel. While AI is empowering agents to take on their elevated roles and create subject matter experts.

During this session, we will talk about how you can prepare for this changing environment where omnichannel and skill-based routing are key to a successful service operation. Live use case showing you the possibilities with the use of Salesforce and AppExchange.

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Testimonial Omoda

‘’I don’t give a 10, because that would mean there is no room for improvement, but I certainly give them a big fat 9, because that is what they deserve.’’

Annemiek Janse
Manager Customer Service Omoda

Testimonial NewVoiceMedia

‘’Vaneigens is loyal, customer-oriented, and very good in their field’’

Paul Turner
VP Benelux and Nordics

TIME FOR COFFEE?

Let’s have a coffee and connect real‑life. Call us at 0800-0900042 or e‑mail to info@vaneigens.com

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