Six reasons to optimize your Field Service Management

You are making a phone call with an important customer to get informed about whether the delivered products are operating well. Immediately, the CEO starts being angry with you. The agent that did the visit last week did not bring … Read More

Data synergy in Retail

Customer Engagement: 4 kansen voor meer samenwerking tussen service, sales en marketing in retail A while ago a friend told me an interesting story. He had bought a new laptop online. A very good deal, he thought. Until he received … Read More

Next level customer engagement with proactive customer service

“Hi Boudewijn! Unfortunately, the courier has been delayed, our sincere apologies for the inconvenience. You’ll automatically receive a 5 Euro discount on your next purchase.” This is a message that I recently received about an online purchase that I made. … Read More

Testimonial Rituals

Testimonial NewVoiceMedia

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