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Data synergy in Retail

Customer Engagement: 4 kansen voor meer samenwerking tussen service, sales en marketing in retail A while ago a friend told me an interesting story. He had bought a new laptop online. A very good deal, he thought. Until he received … Read More

Next level customer engagement with proactive customer service

“Hi Boudewijn! Unfortunately, the courier has been delayed, our sincere apologies for the inconvenience. You’ll automatically receive a 5 Euro discount on your next purchase.” This is a message that I recently received about an online purchase that I made. … Read More

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North Africa Dreamin’

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