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Digital Opportunities in Retail – Part 2

Merging the digital and offline world! 66% of customers expect companies to know about their unique needs and expectations. Salesforce, 2021 Creating qualitative relationships is all about empathy. A connection that ensures involvement and loyalty from the customer. For retailers, … Read More

state of customer care

Current State of Customer Care

Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones. Salesforce, 2022 Most of us know the pictures of large rooms filled with ladies and … Read More

Digital Opportunities in Retail – Part 1

Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers gone? The answer: social media (Salesforce, 2021). If there’s one industry that has had to … Read More

omoda salesforce

Omoda expands and accelerates with VANEIGENS

You might have noticed: Omoda has extended its services towards consumers. Not only shoes, bags and accessories, but now also clothing is for sale at the retailer from Zeeland. From now on, Omoda is a true fashion retailer, which now … Read More

Digitization of retail stores: clienteling as solution

Momentarily, the pandemic seems, hopefully, to be at its ending. However, retailers are left with a different perception of the role of their physical stores within their organization. We see that a large shift has been made towards more e-commerce … Read More

KPN & VANEIGENS – successful go-live of Service & Sales Cloud

End of September, `VANEIGENS and KPN Wholesale went live with the first implementation of Salesforce Service Cloud and Sales Cloud. For the development and implementation, KPN Wholesale selected VANEIGENS as their partner. After a thorough selection process, VANEIGENS was chosen … Read More

Download ons laatste whitepaper

Leer in 5 stappen hoe je de klantervaring en loyaliteit van je klanten optimaliseert

Whitepaper NLCE

Download ons laatste whitepaper

Leer in 5 topics hoe je de klantervaring & loyaliteit van je klanten kunt optimaliseren.

Whitepaper NLCE