Many businesses will agree that customer service and marketing have always had a relationship with mutual benefits. However, since we’ve arrived in …
OUR PRODUCT INNOVATION
We standardize best-practices and common challenges into scalable, effective and engaging Apps, developed for and on the Salesforce Platform.
OUR OWN PRODUCT SUITE. THAT’S VANEIGENS
The reason for productifying solutions and developing roadmaps for innovation with add-ons, is because of our experience in the different markets. We see several common challenges among the customer base. So why would you spend all those euro’s, hours and focus again, and lose time to market while the technology is already out there?
of the components or functionalities in a typical implementation are similar
of the data modeling challenges are similar
of the innovation requests are similar
Where we find the opportunity to standardize a common need or wish of clients, we have started developing a product add-on that is complementary to the Salesforce portfolio and a simplification of tools and technology, so clients can complete their platform with new features and tools without needing to code and have a lot of hazzle and time spend on finding out the wheel.
DIGITAL MESSAGING. THAT’S VANEIGENS
AskAmy is a highly versatile interaction platform. Enabling real-time conversations. With all conversation history in one screen. Connect to any channel of your choice. Built natively on Salesforce with seamless integration. AskAmy offers key functionalities required for any modern high-volume interaction department, whether it’s for consumer-facing sales and service, or for communications between internal departments.
PERSONAL SERVICE DELIVERY. THAT’S VANEIGENS.
VANEIGENS has developed Video-to-Video, for those who can use a little bit more personal guidance browsing online. Help your customers face-to-face via video chats, which can be requested via your website on both mobile- and desktop devices. The best part? It is directly integrated with your call center working from Salesforce.
CREATING LOYAL CUSTOMERS. THAT’S VANEIGENS
The VANEIGENS Engagement Hub includes a Salesforce native app that enables companies to make their customers more loyal, engage their own employees and to incentivize sales agents, all managed from Salesforce core platform and integrated with Service and Sales Cloud. The app includes extensive functionalities, like customer profiling, tiers, perks, benefits and promotion mechanisms, gamification and third-party rewarding.
MERGING DIGITAL AND INSTORE BUSINESS. THAT’S VANEIGENS.
Our Clienteling App offers you the tool and technology that enables store employees to deliver personal customer service on the spot and based on data, including information on personal preferences, order history, loyalty status. With our clienteling technology, you can connect offline and online customer data, and connect sales, service and marketing activities into one store app.
AVAILABLE ON APPEXCHANGE
All our Apps are natively built on the Salesforce platform and therefore have the highest possible security measures and level. We offer you to make use of these secured Apps by providing them within the Salesforce AppExchange. Find more information on our Apps, download and install the required App, let it be enabled and run your program.
With keynote speakers from Omoda & Rituals and a great selection of experts and guests we’ve enjoyed an inpiring afternoon at the …