Clienteling App

NEXT LEVEL CLIENTELING

A native application to service customers instore on a complete new level, supported with 360° data, loyalty, stock info and more.

Personalized & Tailored

Extensive instore features

Always up-to-date customer data

Available across systems

Continuous development

CLIENTELING APP

Realtime enriched store application to provide customer service on a next level.

With the VANEIGENS Clienteling App, you can enable store employees to deliver personal, instore customer service based on data, including information on personal preferences, order history, loyalty status and more.  

DIGITAL SERVICE BROUGHT TO LIFE WITH

SALESFORCE PLATFORM

The VANEIGENS Clienteling App offers a complete solution to service customers instore and connecting online data with offline experiences. Combine 360° customer data, like order history and personal preferences, with stock information, loyalty programs, digital selling and a runner app. All data is realtime connected with your Salesforce Platform.

ALL FEATURES FOR A NEXT LEVEL

360° INSTORE SERVICE

The creation and providing insight of a profile is the base of the clienteling solution. Make sure that, whichever channel is used, it is possible to update the details through the app. Preferences, sizes and personal information can change, so give control on the data to service agents and customers themselves.

 

COMBINE DATA & CUSTOMER SERVICE FOR

PERSONAL COMMUNICATION

Direct, one on one communication with your customers is essential. Select the channel, the topic and the exact message and send it to your customer straight from your store. Of course, all communication is directly stored and connected to a customer account in your CRM.

COMBINE DATA & CUSTOMER SERVICE FOR

CUSTOMER LOYALTY

Loyal customers want to be recognized for their behavior and loyalty, so make sure that this status is provided to the service agents within the clienteling technology. Also, the registration of purchases should of course be easily integrated. Service agents should be able to unburden these customers and provide the best service possible. The VANEIGENS Clienteling App enables you to do this.

MANAGE AND EXCEED EXPECTATIONS WITH REALTIME

STOCK INFORMATION

There is not much as annoying as when the preferred item is out of stock and you cannot get it at that moment or soon after. This bad customer experience decreases customer engagement. By monitoring your stock through the clienteling solution, you can service your customers with the right information on availability, and even order the required item directly on the spot, for delivery at home. Let us enable you with our Clienteling App.

USE E-COMMERCE PRACTICES TO GENERATE

DIGITAL ORDERING

Related to the stock information, digital ordering via the clienteling solution gives flexibility to both customers and retailers. On the one side, customers can try an item and the right size, and then have it send to their homes. On the other side, the retailer can have less items of one size in stock, which decreases entrepreneurial risks of having large stocks. Of course, all channels and processes should be perfectly aligned to deliver a great customer experience. 

MONITOR AND PLAN YOUR STORE & SERVICE WITH

RICH DASHBOARDS

For excellent business operations, marketing plans and sales strategies, the collecting of data and analyzing & reporting of customer behavior and other data is essential. With richly enabled default dashboards and reports, you are able to analyze performance on a large variety of variables, like store, brand, customer type, agent or district. Optimize your dashboards and reports as you require to make the most out of your business.

 

FEATURES

All features you need to take instore customer service, communication and store operations to the next level.

Customer profiling

Loyalty

Purchase history

Personal preferences

Analytics, Dashboards & Reports

Stock information

Mass-template communication

One-on-one communication

Digital ordering

DRAG AND DROP YOUR CUSTOM COMPONENTS FOR

YOUR CUSTOMIZED APP

Do you wish to add additional tools or custom fields to the above mentioned components and features? With the VANEIGENS Clienteling App, you have the chance to add every created custom Lightning component to the page as well. And all of this is enabled in a drag & drop setup.

FREQUENTLY ASKED QUESTIONS​

Find some of your possible questions below in this FAQ. Have more questions? Reach out to us and we’re happy to provide you with all information.​

Pricing of the clienteling app depends on several variables, like amount of stores, users, included features and required implementation process. For a detailed quote, please contact us.

Yes, it is possible to customize the clienteling app to your organization’s needs. In case you also want to include features like product folder, videochat, direct messaging or a PSP, we can make it happen.

Yes, it is possible to make separate accesses for managers, agents and other store employees. All access types can have a different content and features displayed. 

Yes, you can also make a special runner application out of the Clienteling App. 

The Clienteling App gives you the opportunity to manage all operational processes of your store, including stock management, ordering and delivery, customer care, HR, marketing and more. 

OUR COMPANY

Read all about us and our vision.

DOCUMENTATION

Check user & technical documentation.

WATCH DEMO'S

Have a look at our demonstration videos.

READY TO GET STARTED?

Download ons laatste whitepaper

Leer in 5 stappen hoe je de klantervaring en loyaliteit van je klanten optimaliseert

Whitepaper NLCE

Download ons laatste whitepaper

Leer in 5 topics hoe je de klantervaring & loyaliteit van je klanten kunt optimaliseren.

Whitepaper NLCE