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Digital Opportunities in Retail – Part 2

Jelle Hendriks

Merging the digital and offline world! 66% of customers expect companies to know about their unique needs and expectations.Salesforce, 2021 Creating qualitative relationships is all...

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Current State of Customer Care

Jelle Hendriks

Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones.Salesforce,...

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Digital Opportunities in Retail – Part 1

Jelle Hendriks

Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers...

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Omoda expands and accelerates with VANEIGENS

Tom van den Beukel

You might have noticed: Omoda has extended its services towards consumers. Not only shoes, bags and accessories, but now also clothing is for sale at...

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Digitization of retail stores: clienteling as solution

Tom van den Beukel

Momentarily, the pandemic seems, hopefully, to be at its ending. However, retailers are left with a different perception of the role of their physical stores...

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KPN & VANEIGENS – successful go-live of Service & Sales Cloud

Tom van den Beukel

End of September, `VANEIGENS and KPN Wholesale went live with the first implementation of Salesforce Service Cloud and Sales Cloud. For the development and implementation,...