You are making a phone call with an important customer to get informed about whether the delivered products are operating well. Immediately, …
WE TRANSFORM ENGAGEMENT
Through seamless implementations and product
innovations in sales, service & marketing.
GUIDING YOU ON YOUR JOURNEY. THAT’S VANEIGENS
Our team has extensive experience in the Salesforce domain and has worked for larger consultancy firms in the past. The combination of in-depth Salesforce knowledge and skills, strong experience as consultants for the biggest companies internationally and a drive to move borders and (if required) to adopt the Salesforce platform to serve the customers’ needs, has enabled us to serve beautiful brands like Rituals, Omoda, PVH, Mitsubishi, SuitSupply, T-Mobile, N26 and more over the last years.
MOVING BORDERS. THAT’S VANEIGENS
Our team of experts is ready to guide you in your challenges in digital transformation and improving customer engagement through Salesforce CRM and related data platforms. The expertise and experience on Service Cloud and Sales Cloud in combination with the drive to standardize the outcomes of all business challenges that we encounter at our customers, to be able to reuse the solutions among different customers, makes our way of working fast, efficient and target oriented.
GOING THAT EXTRA MILE. THAT’S VANEIGENS.
“We implement without code”, that’s our starting point for every implementation process. Either we make full use of the configuration possibilities of the existing Salesforce platform or we try to reuse solutions that we have developed before, for example through unique managed packages (our accelerators). Our vision on design of the implementation plan and solution is therefore based on clearly defined rules, following a dedicated structure.
CONTINUOUS DEVELOPMENT. THAT’S VANEIGENS
TRAINING & INNOVATION
Projects typically have a beginning, a middle-part and an (successful) ending. In our case: we start with analysis & design, we build & test, we educate & train your end-users, and we deploy the solution. OK, so what’s next? Well … actually there is a lot of “next” to do before you get any value out of a solution! System adoption, end-user questions, refreshers, new features and user requests; ongoing attention is needed to both system and users. We help you setting up the right adoption programs, onboarding your own Salesforce Administrator, or temporarily be that Admin for your business.
PERSONAL WITH FOCUS ON RESULTS. THAT’S VANEIGENS
Where we find gaps in the offer to clients with the SOOTB solutions of Salesforce and the opportunity to standardize a common need and wish of clients, we start developing a product add-on that is complementary to the Salesforce portfolio and a simplification of tools and technology, so clients can complete their platform with new features and tools without needing to code and have a lot of hazzle and time spend on finding out the wheel. All products are part of our Product Suite and offered as Software-as-a-Service.