English

state of customer care

Current State of Customer Care

Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones. Salesforce, 2022 Most of us know the pictures of large rooms filled with ladies and … Read More

Digital Opportunities in Retail – Part 1

Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers gone? The answer: social media (Salesforce, 2021). If there’s one industry that has had to … Read More

NEW! Apple Business Chat now available in AskAmy!

We have upgraded our AskAmy Messaging with a new channel: Apple Business Chat. Through Business Chat it is possible to ask for information, schedule appointments, and even make purchases right in AskAmy on your iPhone or iPad. Which makes interacting … Read MoreRead More

Download ons laatste whitepaper

Leer in 5 stappen hoe je de klantervaring en loyaliteit van je klanten optimaliseert

Whitepaper NLCE

Download ons laatste whitepaper

Leer in 5 topics hoe je de klantervaring & loyaliteit van je klanten kunt optimaliseren.

Whitepaper NLCE