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Digital Opportunities in Retail – Part 2

Merging the digital and offline world! 66% of customers expect companies to know about their unique needs and expectations. Salesforce, 2021 Creating qualitative relationships is all about empathy. A connection that ensures involvement and loyalty from the customer. For retailers, … Read More

Data synergy in Retail

Customer Engagement: 4 opportunities to increase synergies between service, sales, and marketing in Retail A while ago a friend told me an interesting story. He had bought a new laptop online. A great deal, he thought. Until he received an … Read More

How to apply E-Commerce Loyalty Programs

Over the last decade, loyalty programs in physical stores have been overloading the market.  Every store wanted to have its own loyalty card, with its own benefits. Meanwhile, wallets every customers are stacked with these unique cards and people often … Read More

NEW! Apple Business Chat now available in AskAmy!

We have upgraded our AskAmy Messaging with a new channel: Apple Business Chat. Through Business Chat it is possible to ask for information, schedule appointments, and even make purchases right in AskAmy on your iPhone or iPad. Which makes interacting … Read MoreRead More

Next level customer engagement with proactive customer service

“Hi Boudewijn! Unfortunately, the courier has been delayed, our sincere apologies for the inconvenience. You’ll automatically receive a 5 Euro discount on your next purchase.” This is a message that I recently received about an online purchase that I made. … Read More

Part 2: How to design a loyalty program that perfectly fits your customers’ needs.

In Part 1 of ‘how to design a perfectly fitting loyalty program’, we discussed the different needs from organizational perspective in relation to the business goals, KPI’s and long-term development. A common mistake made by businesses is that they only … Read More

Download ons laatste whitepaper

Leer in 5 stappen hoe je de klantervaring en loyaliteit van je klanten optimaliseert

Whitepaper NLCE

Download ons laatste whitepaper

Leer in 5 topics hoe je de klantervaring & loyaliteit van je klanten kunt optimaliseren.

Whitepaper NLCE