We have upgraded our AskAmy Messaging with a new channel: Apple Business Chat. Through Business Chat it is possible to ask for information, schedule appointments, and even make purchases right in AskAmy on your iPhone or iPad. Which makes interacting … Read More … Read More
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Loyalty: a multi-department approach
During economic recessions or a pandemic crisis like COVID-19, it is obvious that many companies are struggling with their financial results and that they need to take action to prevent bankruptcy. In those cases, it is often seen that the … Read More
Picnic & VANEIGENS: A Service Case
Picnic & VANEIGENS When customer service is most important in your business approach and your growth factor is 100% on a yearly base, scalability of your service can be a big challenge. It happened to Picnic, who was facing difficulties … Read More
5 challenges in customer engagement that will dominate retail in 2021
The development of the global pandemic and how the afterpains are going to affect us both in private and business is still unsure. What we do know, is that nothing will be the same and that the challenges in customer … Read More