Service Cloud

Service Cloud

Helping you achieve Next Level Customer Service

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Salesforce
Service Cloud

Building connected journeys. That’s VANEIGENS. 

Salesforce Service Cloud is a customer service and support application designed to increase the efficiency, performance and analytical capabilities of your service center. It enables companies to offer the best customer experience possible by automating processes, streamlining workflows and giving agents a 360-degree overview of their customers. Making use of a state-of-the-art AI platform, Service Cloud allows you to communicate with your customers anytime, anywhere and through any device. Additionally, it allows for endless possibilities like Social Commerce, CTI integrations, and many other ways to scale your business and generate satisfied customers.

Increase efficiency and get the most out of your data

Service Cloud offers access to a user-friendly 360-degree overview of all customer interactions. 

Reduce case handling times by making use of Service Cloud’s case management tool.

Automate business processes using intelligent workflows.

Receive and share actionable insight into every customer interaction

Offer a consistent and optimized customer journey across all channels

All employee actions performed through
one platform

Service Cloud includes case management, interaction through all channels, integration with pre-built apps or legacy systems, support ticketing, knowledge base, routing and escalating, all from one platform. Access the Salesforce knowledge base for recommendation articles and allow agents to contribute new records for higher productivity. Create a responsive self-service portal where customers can find answers to frequently asked questions. Use the advanced routing tool where AI automatically assigns cases to agents best equipped to answer a question. 

Personalize the customer journey across all channels

Integrate social messaging so that customers and get in touch using their preferred channel.

Make use of CTI solutions to seamlessly integrate inbound calls into the customer overview.

Service Cloud can be combined with Clienteling solutions to give in-store agents the opportunity to provide a personal shopping experience.

Make the most out of the #1 CRM platform in the world.

Service Cloud is built on the leading CRM platform Salesforce, offering the highest reliability and security. Salesforce offers endless integrations with existing third-party software. Gain access to several updates throughout the year to further increase the platform’s value. Access to the Salesforce AppExchange where you’ll find thousands of pre-built software apps that integrate with the platform. 

Connected Journeys in Action

Our Sales Cloud cases

Header-Rituals
Header-Omoda
Header-Picnic

Rituals

Leveraging synergies to make customers feel good

Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.

Read more about this case

Omoda

If you can dream it, you can do it

Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.

Read more about this case

Picnic

The supermarket on wheels offering people convenience in their busy lives

At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.

Read more about this case

Connected Journeys in Action

Our customer success stories

Header-Rituals

Rituals

Leveraging synergies to make customers feel good

Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.

Read more about this case

Header-Omoda

Omoda

If you can dream it, you can do it

Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.

Read more about this case

Header-Picnic

Picnic

The supermarket on wheels offering people convenience in their busy lives

Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significantly decrease manual actions, and therefore handling times. 

Read more about this case

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Salesforce Service Cloud?

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