Telecom

Telecom

Telecommunications is all about enabling seamless connections.

Connecting the World,Empowering Communications

That’s VANEIGENS.

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Telecommunications is all about enabling seamless connections. Customers constantly seek exceptional service and experiences, while technology becomes increasingly integrated. We assist organizations in optimizing their customer engagement by integrating and connecting the on- and offline world

Even though technology is becoming more and more intelligent we still believe in the human touch.  Our power lies in combining both worlds! Our pragmatic and engaging consultants will strive to help our clients reach their full potential by offering intuitive and user-friendly solutions.

Key Industry Challenges

The Telecommunications market, similar to other industries today, faces intense competition. As the market approaches saturation, there is an increased emphasis on customer experience and satisfaction to retain customers. The growing customer demand for online services reveals the importance of improved data management, enhanced cybersecurity, and the adoption of new technologies. Companies must establish connections and maintain control across all departments while remaining agile and responsive to change.

Rapid technological advancements

Keeping up with the latest technological innovations and integrating them into operations can be a significant challenge, as the pace of change is constantly accelerating. Having an integrated platform across all departments could help organizations stay agile and responsive

Experience and satisfaction

Meeting the evolving expectations of customers and providing a high-quality, personalized experience across all touchpoints is essential for customer retention and loyalty. With the right use of data across all channels companies could improve their customer insights.

Human resources

Competition does not only influence the customers but also employees. Attracting and retaining skilled talent, managing labor costs, and maintaining high levels of employee engagement are ongoing challenges for the industry. Employee engagement is increasingly important in a highly competitive landscape

Competitive service

In the face of intense competition, companies must explore innovative ways to gain a competitive edge. Customers expect round-the-clock availability and personalized customer service for their connectivity needs. To consistently be there for your customers, it is essential to leverage state-of-the-art technology and make effective use of data.

We help telecom firms to

Deliver data-driven personalisation

Retailers can improve offline shopping experiences by offering customers the opportunity to schedule store visits on their website. This way, you can link appointments to new or existing customer data in your CRM platform. Combining this with technology such as clienteling will then allow your store agents to give an unmatched personal experience during a customer visit.

Implement hyper-personalised journeys

By implementing Salesforce Marketing Cloud, we help telecom providers create personalised customer experiences based on data, across all important channels. Our consultants work with you to build a lasting setup that strengthens the connection between your organization and your customers. Also, using one platform makes it easy for you to adjust to the ever-changing needs of your customers. Making you agile and future-proof!

Boost engagement and productivity among employees

Efficient internal communication is crucial within the telecommunications industry. By establishing an internal employee support system at your organization, you can simplify employee aid through the consolidation of operational and HR expertise. Thoughtful distribution of relevant information to different departments helps avert isolated operations, consequently improving efficiency and boosting employee morale which helps customer retention as well as employee retention.

Increase and transform customer care

Salesforce Service Cloud is the go-to solution for gaining a competitive advantage. It enables your customers to reach you through any preferred (social) channel while providing service agents with the latest and greatest technology to enhance customer satisfaction. By integrating Social Commerce, you can take it a step further, transforming your service centre into a revenue-generating hub where you can sell, upsell and close and extend subscriptions.

Connected Journeys in Action

Case studies

Header-Rituals
Header-Omoda

Rituals

Leveraging synergies to make customers feel good

Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.

Read more about this case

Omoda

If you can dream it, you can do it

Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.

Read more about this case

View all Case Studies

We help telecom to

Deliver data-driven personalisation

Retailers can improve offline shopping experiences by offering customers the opportunity to schedule store visits on their website. This way, you can link appointments to new or existing customer data in your CRM platform. Combining this with technology such as clienteling will then allow your store agents to give an unmatched personal experience during a customer visit.

Implement hyper-personalised journeys

By implementing Salesforce Marketing Cloud, we enable retailers to create data driven, personalized customer journeys across all relevant channels. Our consultants will challenge you to shape a future proof architecture that helps you strengthen the relationship with your customers. In addition, by working from a single platform, you can easily adapt to the ever-changing customer demands.

Boost engagement and productivity among employees

Efficient internal communication is crucial within the telecommunications industry. By establishing an internal employee support system at your organization, you can simplify employee aid through the consolidation of operational and HR expertise. Thoughtful distribution of relevant information to different departments helps avert isolated operations, consequently improving efficiency and boosting employee morale which helps customer retention as well as employee retention.

Increase and transform customer care

Salesforce Service Cloud is the go-to solution for gaining a competitive advantage. It enables your customers to reach you through any preferred (social) channel while providing service agents with the latest and greatest technology to enhance customer satisfaction. By integrating Social Commerce, you can take it a step further, transforming your service centre into a revenue-generating hub where you can sell, upsell and close and extend subscriptions.

Connected Journeys in Action

Case studies

Header-Rituals

Rituals

Leveraging synergies to make customers feel good

Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.

Read more about this case

Header-Omoda

Omoda

If you can dream it, you can do it

Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Unfortunately, their inital set-up of Service Cloud was not working as intended, forcing agents with high frequencies of manual tasks.

Read more about this case

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