state of customer care

Current State of Customer Care

Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones. Salesforce, 2022 Most of us know the pictures of large rooms filled with ladies and … Read More

Last Mile Solutions selects VANEIGENS to gear up sales.

We are very proud to welcome Last Mile Solutions (LMS) as the latest newcomer to our growing client portfolio. LMS is a fast-growing and high paced e-mobility business, on its way to scale their business internationally. LMS is considered an … Read More

Digital Opportunities in Retail – Part 1

Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers gone? The answer: social media (Salesforce, 2021). If there’s one industry that has had to … Read More

omoda salesforce

Omoda expands and accelerates with VANEIGENS

You might have noticed: Omoda has extended its services towards consumers. Not only shoes, bags and accessories, but now also clothing is for sale at the retailer from Zeeland. From now on, Omoda is a true fashion retailer, which now … Read More

Digitization of retail stores: clienteling as solution

Momentarily, the pandemic seems, hopefully, to be at its ending. However, retailers are left with a different perception of the role of their physical stores within their organization. We see that a large shift has been made towards more e-commerce … Read More

KPN & VANEIGENS – successful go-live of Service & Sales Cloud

End of September, `VANEIGENS and KPN Wholesale went live with the first implementation of Salesforce Service Cloud and Sales Cloud. For the development and implementation, KPN Wholesale selected VANEIGENS as their partner. After a thorough selection process, VANEIGENS was chosen … Read More

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HOE JE CUSTOMER
SERVICE NAAR EEN
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ONTDEK IN 4 STAPPEN
HOE JE CUSTOMER
SERVICES NAAR EEN
HOGER NIVEAU TILT