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Cloud Telephony Integration
CLOUD TECHNOLOGY INTEGRATION
Increase productivity, online and offline, with the field service built for anything. Schedule seamlessly, reduce costs and improve efficiency.
Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with the computer-telephony integration. With extended services of CTI and a seamless CRM integration across every channel, you enable your sales and service agents with just what they need to make every conversation great. It’s easy to see how the flexible, private, and reliable CTI creates all-around better sales and service experiences.
IMPROVE CUSTOMER SATISFACTION AND AGENT EXPERIENCE WITH
COMPUTER TELEPHONY INTEGRATION
Explore the full suite of scalable cloud contact centre features. The rich solution set helps with performance management, integrates CRM channels, routes your customers intelligently, and optimizes your team. Together, these comprehensive, integrated cloud contact centre features boost your sales and service through conversations and experiences.
SERVING AND SELLING IS BETTER WHEN YOU
KNOW WHO'S CALLING
With a seamless CTI, you connect your CRM data to your phone services. By connecting the incoming call automatically to an account and/or case in your Salesforce CRM, you know immediately who’s calling, what the history of that person is with your company and how you can best serve this individual.
GIVE YOUR CUSTOMERS THE ATTENTION THEY DESERVE WITH AUTOMATIC
ROUTING & PRIORITIZATION
Due to the implementation of automatic, skills-based routing of incoming calls, your relevant agents can best serve your customers. The routing of incoming calls enables a relevant, faster and integrated phone service. Also, you can prioritize your calls based on status of customers, so loyal customers can have additional perks for their loyal behavior.
DISCOVER EVERYTHING ABOUT YOUR BUSINESS
WITH EXTENDED FEATURES
With reporting features, analytics and QA tools, KPI monitors, and more, your deepest business insight is now in sight. Easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons.
COMPLETE YOUR CTI WITH THE CLOUD CONTACT CENTER OF
Change is an essential part of the Vonage DNA. The original business brought VoIP to families and small businesses. And now they’re making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead. They’ve brought leaders in unified communications, contact centers, and communications APIs all under one roof.
OR INTEGRATE WITH THE CLOUD CONTACT CENTER OF
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents.