Having fun while doing what we love
Don’t forget to tell your colleagues what you’re up to
August 12, 2022
Many businesses will agree that customer service and marketing have always had a relationship with mutual benefits. However, since we’ve arrived in the digital era,...
Digital Opportunities in Retail – Part 2
March 31, 2022
Merging the digital and offline world! 66% of customers expect companies to know about their unique needs and expectations.Salesforce, 2021 Creating qualitative relationships is all...
Current State of Customer Care
March 31, 2022
Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones.Salesforce,...
Digital Opportunities in Retail – Part 1
November 12, 2021
Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers...
Omoda expands and accelerates with VANEIGENS
November 4, 2021
You might have noticed: Omoda has extended its services towards consumers. Not only shoes, bags and accessories, but now also clothing is for sale at...
Digitization of retail stores: clienteling as solution
October 14, 2021
Momentarily, the pandemic seems, hopefully, to be at its ending. However, retailers are left with a different perception of the role of their physical stores...