Run

Ongoing innovations

We maximise value

Support &
Innovation

Building connected journeys. That’s VANEIGENS. 

Our team of expert consultants offer various forms of support ranging from incident tickets to ongoing innovation. In close collaboration with your people, we will constantly fuel up the engine. Let’s go!

Guiding you with our services

Ongoing services

Ongoing Innovation

Continuous improvement and development of your Salesforce org allow businesses to maximize the value of your products. Our expert consultants can help organizations adapt quickly to changing environments, optimize existing solutions and keep up too late with Salesforce’s latest developments. Our track record shows our extensive experience in identifying business opportunities and bottlenecks, which we tackle in collaborative sprints with our clients.

Campaign Management

Our campaign management services, powered by Salesforce Marketing Cloud, focus on revenue growth. With expertise in strategy, messaging, channel selection, and analytics, our team can create and execute successful campaigns that engage customers and drive sales. Our Marketing Cloud experts will aid you in attracting and retaining customers, promoting products or services, and optimizing existing campaigns based on your marketing maturity.

Training & Adoption

Our team of experts can provide customized training programs tailored to your business needs, ensuring that your employees have the knowledge and skills necessary to use Salesforce effectively. Our adoption services can help encourage user adoption and ensure that your employees use the platform to its full potential. With our training and adoption services, you can improve productivity, reduce costs, and achieve your business objectives.

24/7 Support

For high-impact implementations, we offer 24/7 support services to guarantee operational effectiveness. This includes technical support, troubleshooting issues, and continuous guidance on optimizing your Salesforce products’ use.

Guiding you with our services

Ongoing services

Ongoing Innovation

Continuous improvement and development of your Salesforce org allow businesses to maximize the value of your products. Our expert consultants can help organizations adapt quickly to changing environments, optimize existing solutions and keep up too late with Salesforce’s latest developments. Our track record shows our extensive experience in identifying business opportunities and bottlenecks, which we tackle in collaborative sprints with our clients.

Campaign Management

Our campaign management services, powered by Salesforce Marketing Cloud, focus on revenue growth. With expertise in strategy, messaging, channel selection, and analytics, our team can create and execute successful campaigns that engage customers and drive sales. Our Marketing Cloud experts will aid you in attracting and retaining customers, promoting products or services, and optimizing existing campaigns based on your marketing maturity.

Training & Adoption

Our team of experts can provide customized training programs tailored to your business needs, ensuring that your employees have the knowledge and skills necessary to use Salesforce effectively. Our adoption services can help encourage user adoption and ensure that your employees use the platform to its full potential. With our training and adoption services, you can improve productivity, reduce costs, and achieve your business objectives.

24/7 Support

A great roadmap offers reliable predictability. By defininFor high-impact implementations, we offer 24/7 support services to guarantee operational effectiveness. This includes technical support, troubleshooting issues, and continuous guidance on optimizing your Salesforce products’ use.

We're curious about
your business challenge!

Get in touch with our expert, Jelle!

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Our promise
With our Support Subscription you will have guaranteed availability and access to our expertise. We will set up a Support Desk that will support your organization and which will act as a central interface for questions, incidents, change requests, reporting requests and more. This team will be able to monitor and maintain your services. The team members coordinate or orchestrate your customer interactions, marketing and/or IT processes, depending on your needs. The performance of the service team will be monitored against an agreed service level, with different response times.

A service subscription comes with a mandatory monthly retainer (Operations & Execution budget). The budget covers the monitoring and administration of incoming requests as well as the operational support of your Salesforce application. The minimal retainer budget is dependent on the response times and the service level you are looking for.
Support activities
These are the key activities that you can request as ongoing support:

  • Create and manage Changes to the System
  • Maintain System, Security and Integrity of the platform
  • User Assistance, Adoption and Satisfaction
  • Process Creation, Documentation and Maintenance
  • Data Quality, Migration and Maintenance Reports and Dashboards creation & Maintenance
  • Campaign Management
  • Our Partnership Tiers
    Service FLEX (Silver) ADMIN (Gold) PARTNER (Platinum)
    Service Support Proactive Support Dedicated Support
    Portal/online knowlegde management system
    Dedicated email adress
    Phone
    Live Chat/Slack
    Dedicated consultant/team
    Cloud Scope Single Cloud Multi Cloud Multi Cloud
    Out of business hours support Not available Optional Optional
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