Helping you achieve Next Level Customer Service
Building connected journeys. That’s VANEIGENS.
Salesforce Service Cloud is a customer service and support application designed to increase the efficiency, performance and analytical capabilities of your service center. It enables companies to offer the best customer experience possible by automating processes, streamlining workflows and giving agents a 360-degree overview of their customers. Making use of a state-of-the-art AI platform, Service Cloud allows you to communicate with your customers anytime, anywhere and through any device. Additionally, it allows for endless possibilities like Social Commerce, CTI integrations, and many other ways to scale your business and generate satisfied customers.
Increase efficiency and get the most out of your data
Service Cloud offers access to a user-friendly 360-degree overview of all customer interactions.
Reduce case handling times by making use of Service Cloud’s case management tool.
Automate business processes using intelligent workflows.
Receive and share actionable insight into every customer interaction
Offer a consistent and optimized customer journey across all channels
All employee actions performed through one platform
Service Cloud includes case management, interaction through all channels, integration with pre-built apps or legacy systems, support ticketing, knowledge base, routing and escalating, all from one platform. Access the Salesforce knowledge base for recommendation articles and allow agents to contribute new records for higher productivity. Create a responsive self-service portal where customers can find answers to frequently asked questions. Use the advanced routing tool where AI automatically assigns cases to agents best equipped to answer a question.
Personalize the customer journey across all channels
Integrate social messaging so that customers and get in touch using their preferred channel.
Make use of CTI solutions to seamlessly integrate inbound calls into the customer overview.
Service Cloud can be combined with Clienteling solutions to give in-store agents the opportunity to provide a personal shopping experience.
Make the most out of the #1 CRM platform in the world
Service Cloud is built on the leading CRM platform Salesforce, offering the highest reliability and security. Salesforce offers endless integrations with existing third-party software. Gain access to several updates throughout the year to further increase the platform’s value. Access to the Salesforce AppExchange where you’ll find thousands of pre-built software apps that integrate with the platform.
Service Cloud Cases
Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.
Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.
At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.
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