Connected Journeys in Action
Our Sales Cloud cases
Leveraging synergies to make customers feel good
Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.
If you can dream it, you can do it
Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.
The supermarket on wheels offering people convenience in their busy lives
At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.