Salesforce Retail Cloud (POS) Is Coming: Here’s What You Need to Know By Jelle Hendriks, Co-Founder & CTO at Vaneigens In my 15 years working in Retail consulting and technology, I’ve seen how traditional point-of-sale (POS) systems can limit a … Read More
retail
Retailer Morgana versnelt met VANEIGENS en Salesforce
Morgana staat al 30 jaar bekend als een kwalitatieve aanbieder van persoonlijk aangemeten bedbodems en matrassen. Zo kunnen klanten door heel Nederland de unieke SLAAP-DNA® meting van Ergosleep ervaren in één van Morgana’s achttien winkels. Tijdens deze meting kun je … Read More
Don’t forget to tell your colleagues what you’re up to
Many businesses will agree that customer service and marketing have always had a relationship with mutual benefits. However, since we’ve arrived in the digital era, and consumer purchase habits have shifted towards e-commerce, more and more companies see the need … Read More
Current State of Customer Care
Why conversational messaging improves your customer satisfaction 74% or retail customers prefer using the messaging channel over the voice channel when communicating on mobile phones. Salesforce, 2022 Most of us know the pictures of large rooms filled with ladies and … Read More
Digital Opportunities in Retail – Part 1
Social Commerce in times of ‘social distancing’ 56% of consumers spend less time on shopping in physical stores. The question is: where have these consumers gone? The answer: social media (Salesforce, 2021). If there’s one industry that has had to … Read More
Omoda expands and accelerates with VANEIGENS
You might have noticed: Omoda has extended its services towards consumers. Not only shoes, bags and accessories, but now also clothing is for sale at the retailer from Zeeland. From now on, Omoda is a true fashion retailer, which now … Read More