Cloud Telephony Integration
Cloud
Telephony
Integration
Building connected journeys. That’s VANEIGENS.
Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with the computer-telephony integration. With extended services of CTI and a seamless CRM integration across every channel, you enable your sales and service agents with just what they need to make every conversation great. It’s easy to see how the flexible, private, and reliable CTI creates all-around better sales and service experiences.
Boost customer satisfaction and agent experience
Serving and selling gets better if you know who’s calling! With a seamless CTI, you connect your CRM data to your phone services.
Discover more about your business with extended features. With reporting features, analytics and QA tools, KPI monitors, and more, your deepest business insight is now in sight. Easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons.
Give your customers the attention they deserve with automatic routing and prioritisation. Due to the implementation of automatic, skills-based routing of incoming calls, your relevant agents can best serve your customers.
Your partner for all CTI solutions
VANEIGENS has over 10 years of CTI experience working with Service Cloud Voice, Vonage and Amazon Connect. Our expert consultants have worked on various projects with a clear goal: personalise real-time customer interaction so that every conversation leaves a lasting impression.
Omoda
The fashion store that loves you back
Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Unfortunately, their inital set-up of Service Cloud was not working as intended, forcing agents with high frequencies of manual tasks.