Privacy Statement

Privacy Statement

Introduction

VANEIGENS takes your privacy very seriously and shall handle your data with the utmost security and care. In this Privacy Statement, you will learn how we handle your data, as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@vaneigens.nl.

Who is VANEIGENS?

VANEIGENS is the besloten vennootschap VANEIGENS B.V., with registered office at (1165 MP) Halfweg listed at the Traderegister of the Dutch Chamber of Commerce under 68483198.

VANEIGENS is as the controller ultimately responsible regarding the processing of your personal data.

How does VANEIGENS use your personal data?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data VANEIGENS uses for that specific purpose, the legal justification, and the amount of time Vaneigens keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration

Purpose:
Information:
Legal basis:
Storage period:
Financial administration
Company name, billing address, bank details, outstanding balance
Legal obligation
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Invoicing
Company name, billing address, bank details, outstanding balance
Legal obligation
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Order Management
Home address, delivery address, billing address, email, phone, payment information, account number, order number, complaint content, COC number, VAT number, customer number
Necessary for the performance of a contract
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Handling complaints about the product
Home address, delivery address, billing address, email, phone, payment information, account number, order number, complaint content, COC number, VAT number, customer number
Necessary for the performance of a contract
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Providing the service itself
Home address, email, customer file data, financial data, data necessary to provide the service, data generated by the service
Necessary for the performance of a contract
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Handling complaints about the service
Home address, email, customer file data, financial data, data necessary to provide the service, data generated by the service
Necessary for the performance of a contract
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Importance:
Storage period:
CRM
Name, username, email, location, order history, social media account, browser, OS, user ID, phone, profile photo
Legitimate interests
Commercial interests
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Importance:
Storage period:
Job application
Name, username, email, location, order history, social media account, browser, OS, user ID, phone, profile photo
Legitimate interests
Commercial interests
As long as necessary for this purpose

Marketing

Purpose:
Information:
Legal basis:
Importance:
Storage period:
Direct marketing
Name, home address, email, phone, click behaviour, online behaviour, interest in a product, social media account, user ID, order history, billing address, legitimate interests
Legitimate interests
Commercial interests
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Importance:
Storage period:
Newsletter
Name, home address, email, phone, click behaviour, online behaviour, interest in a product, social media account, user ID, order history, billing address, legitimate interests
Legitimate interests
Commercial interests
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Importance:
Storage period:
Retargeting
Name, home address, email, phone, click behaviour, online behaviour, interest in a product, social media account, user ID, order history, billing address, legitimate interests
Legitimate interests
Commercial interests
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Importance:
Storage period:
Social media marketing
Name, home address, email, phone, click behaviour, online behaviour, interest in a product, social media account, user ID, order history, billing address, legitimate interests
Legitimate interests
Commercial interests
As long as necessary for this purpose

Website

Purpose:
Information:
Legal basis:
Importance:
Storage period:
Website analytics
Online behaviour, location
Legitimate interests
Commercial interests
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Account
Name, address, email, username, password, user ID, message content
Necessary for the performance of a contract
As long as necessary for this purpose
Purpose:
Information:
Legal basis:
Storage period:
Chat feature
Name, address, email, username, password, user ID, message content
Necessary for the performance of a contract
As long as necessary for this purpose

How did VANEIGENS obtain your personal data?

VANEIGENS has obtained your data because you have provided this data to us.

What are your rights?

Under the European General Data Protection Regulation, you have several rights regarding your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Vaneigens has obtained about you, you may exercise your right of access by submitting a request to VANEIGENS.

Making changes

If you wish to make changes to the personal information that you have seen because of a request for access and you are unable to make the changes yourself in your account, you may request that VANEIGENS makes these changes for you. You may request that VANEIGENS modifies, corrects, supplements, erases, or shields your information.

Restriction of processing of personal data

You also have the right, under certain conditions, to ask VANEIGENS to restrict the processing of your personal data.

Right to object

If processing of your data takes place on the grounds of ‘legitimate interest’ by VANEIGENS or a third party, you have the right to object to that processing.

Portability of data

You have the right to obtain your personal data from VANEIGENS. VANEIGENS will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing but does mean that we will no longer be allowed to process this data in the future. It may also result in VANEIGENS no longer being able to provide you with certain services.

Response from VANEIGENS

A request can be sent to info@vaneigens.nl. VANEIGENS will comply with your request as soon as possible and in any case no later than one (1) month after VANEIGENS has received such a request. If VANEIGENS rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data

Your data may be transmitted to:

  • Data processors
  • Parties that are involved in the execution or fulfilment of an agreement between you and VANEIGENS.
  • External consultants

It is possible that VANEIGENS is required to submit your data to a third party, for example to fulfil a legal obligation.

Transfer to third countries or international organisations

It may be necessary, for instance for technical and operational reasons, to transfer your (personal) data to affiliates of VANEIGENS located outside the European Economic Area. Due to the possibility that the regulations in privacy protection do not offer the same protection as within the European Economic Area, VANEIGENS will use the Privacy Shield or the EU Model Clauses to protect your privacy as much as possible. If that is not possible, VANEIGENS will ask your consent to transfer your (personal) data to countries that do not maintain an adequate protection level. You may withdraw your consent at any time.

What are cookies and how does VANEIGENS use them?

Cookies are small pieces of (text) information that are sent to your browser when you visit the website of VANEIGENS and then stored on the hard disk or in the memory of your device. The cookies placed via VANEIGENS’s website cannot damage your device or the files stored on it. With ‘cookies’, we also mean comparable techniques collecting information, such as device fingerprinting.

Which Cookies does VANEIGENS use?

Functional cookies

VANEIGENS uses functional cookies. These cookies are necessary to deliver the services and functionalities that you expect from our Website. Functional cookies store information about your login activity so that your information may be saved the next time you visit our website.

Analytics cookies

VANEIGENS uses analytics services to collect statistics about the use and performance of the Website. The analytics service analyzes this information and sends the results back to VANEIGENS. Using this information, VANEIGENS gains insight into how its users interact with the Website. VANEIGENS can make changes to the Website and its services if necessary. VANEIGENS may provide this information to third parties if legally required.

We have set up our analytics services with your privacy in mind. We have taken the following measures to ensure your privacy and the safety of your data:

  • We have concluded a data processor agreement with the analytics services provider.
Social Media Plug-ins

The Website provides the option to access to various social media sites, such as Facebook, Twitter, LinkedIn, Instagram, and YouTube. With the help of these social media plugins, you can share and recommend information on the website with others. Third parties (the social media sites) may place cookies on your Device. These may be cookies that aim to optimize your user experience, but you may also place tracking cookies that are used to track your surfing behavior across multiple websites and build up a profile of your surfing behavior.

Tracking cookies

VANEIGENS uses third-party cookies on the Website that can offer you personalized offers based on your surfing habits.

Through the website, a cookie is placed on your device with a unique number. This cookie makes it possible to recognize your device when you visit another website after a visit to our website, which is part of the same ad network. Tracking cookies make it possible for VANEIGENS to show you ads on that other website.

The data collected in this way will only be used by VANEIGENS to enable you to display our advertisements on other websites and will not link to other files.

Deleting cookies

You can always withdraw the consent you have given to VANEIGENS to place cookies by setting your browser so that it does not accept cookies or by removing all cookies already placed in your browser. Use the help function of your browser to see how you can delete the cookies.

Please keep in mind that the removal of cookies may result in certain parts of the Website not working or working properly.

Refusing and removing cookies only affects the computer and browser on which you perform this operation. If you use multiple computers or browsers, you must repeat the operation(s) mentioned above for each computer or browser.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which VANEIGENS uses your data, you can send an e-mail to info@vaneigens.nl. If you have a complaint about the way your data is processed, please send an e-mail to info@vaneigens.nl. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the Autoriteit Persoonsgegevens.