Connected Journeys in Action
Our customer success stories
Reference cases
Connected Journeys in Action
Our customer success stories.
Succes stories.
That’s VANEIGENS.
Our work is our passion. Like athletes, we put a lot of time and energy in it, to get that thrill and rush out of it. Our ambition is to be the best, and every time just giving it that little bit extra. Thanks to our personal approach, we can plan the best tactics with and for our clients.
Rituals
Leveraging synergies to make customers feel good
Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.
Omoda
If you can dream it, you can do it
Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.
Picnic
The supermarket on wheels offering people convenience in their busy lives
At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.
Passend Lezen
Accessible service through technology
Passend Lezen was looking for new ways to leverage Salesforce to optimise their customer journey and automate processes.This challenge mainly focused on future-proofing the existing technological architecture that was in place, whilst creating interfaces that should be accessible for everyone.
KPN Wholesale
Optimising business at scale
As a network owner in a competitive market, performance issues and malfunctions of the system have to be dealt with quickly to be successful. KPN Wholesale works on national scale, and needs to be able to solve problems locally when they occur. Together we took on the challenge of designing a technological infrastructure to optimise communication and operational processes across the entire chain.
Connected Journeys in Action
Our customer success stories
Rituals
Leveraging synergies to make customers feel good
Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.
Omoda
If you can dream it, you can do it
Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.
Picnic
The supermarket on wheels offering people convenience in their busy lives
At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.
Passend Lezen
Accessible service through technology
Passend Lezen was looking for new ways to leverage Salesforce to optimise their customer journey and automate processes.This challenge mainly focused on future-proofing the existing technological architecture that was in place, whilst creating interfaces that should be accessible for everyone.
KPN Wholesale
Optimising business at scale
As a network owner in a competitive market, performance issues and malfunctions of the system have to be dealt with quickly to be successful. KPN Wholesale works on national scale, and needs to be able to solve problems locally when they occur. Together we took on the challenge of designing a technological infrastructure to optimise communication and operational processes across the entire chain.