We help telecom firms to
Deliver data-driven personalisation
Retailers can improve offline shopping experiences by offering customers the opportunity to schedule store visits on their website. This way, you can link appointments to new or existing customer data in your CRM platform. Combining this with technology such as clienteling will then allow your store agents to give an unmatched personal experience during a customer visit.
Implement hyper-personalised journeys
By implementing Salesforce Marketing Cloud, we help telecom providers create personalised customer experiences based on data, across all important channels. Our consultants work with you to build a lasting setup that strengthens the connection between your organization and your customers. Also, using one platform makes it easy for you to adjust to the ever-changing needs of your customers. Making you agile and future-proof!
Boost engagement and productivity among employees
Efficient internal communication is crucial within the telecommunications industry. By establishing an internal employee support system at your organization, you can simplify employee aid through the consolidation of operational and HR expertise. Thoughtful distribution of relevant information to different departments helps avert isolated operations, consequently improving efficiency and boosting employee morale which helps customer retention as well as employee retention.
Increase and transform customer care
Salesforce Service Cloud is the go-to solution for gaining a competitive advantage. It enables your customers to reach you through any preferred (social) channel while providing service agents with the latest and greatest technology to enhance customer satisfaction. By integrating Social Commerce, you can take it a step further, transforming your service centre into a revenue-generating hub where you can sell, upsell and close and extend subscriptions.