We help retailers to
Retailers can improve offline shopping experiences by offering customers the opportunity to schedule store visits on their website. This way, you can link appointments to new or existing customer data in your CRM platform. Combining this with technology such as clienteling will then allow your store agents to give an unmatched personal experience during a customer visit.
By implementing Salesforce Marketing Cloud, we enable retailers to create data driven, personalized customer journeys across all relevant channels. Our consultants will challenge you to shape a future proof architecture that helps you strengthen the relationship with your customers. In addition, by working from a single platform, you can easily adapt to the ever-changing customer demands.
Internal communication is key for retailers that grow in size. By implementing Employee Experience into your organization, retailers can simplify employee service by centralizing operational and HR knowledge. By carefully distributing the right information to different departments, retailers avoid working in silos, increasing efficiency as well as morale among employees.
Salesforce Service Cloud is an excellent tool to gain an advantage over your competitors. It allows your customers to contact you through their favourite (social) channel, and gives service agents access to the best-in-class technology to increase customer satisfaction. Combine this with Social Commerce to take it a step further and convert your service center into a revenue center.