Sure, of course
Building connected journeys. That’s VANEIGENS.
VANEIGENS is a Flemish expression meaning: sure, of course, no problem! It represents our DNA and the way we work: we get things done with our creative, pragmatic and energetic attitude when solving problems.
We specialize in building connected journeys that seamlessly connect all touchpoints for consumers. Our team of digital experts help you get the most out of your business using best-in-class Salesforce Technology.
Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.
Omoda was one of the early adopters of Salesforce Service Cloud in their industry. Since the company has a very high focus on customer satisfaction, it was using many different channels to communicate with their clients. Our first challenge was to re-implement the platform in such a way that it would significanly decrease manual actions, and therefore handling times.
At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.
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Our rebranding is now live: what's changed?
You’ve made it to our new website, awesome! Apart from our new visual identity, we’ve also updated our positioning, capabilities and portfolio!
Curious? Click to read more!
Insights across Industries: Our Retail Sector Event Recap
Customer Experiences are essential to the success of your brand. Modern consumers expect an excellent and consistent journey across all channels they interact with. Check out the video of our own event at the House of Rituals in 2022.