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Building connected journeys

Sure, of course

Building connected journeys. That’s VANEIGENS.

VANEIGENS is a Flemish expression meaning: sure, of course, no problem! It represents our DNA and the way we work: we get things done with our creative, pragmatic and energetic attitude when solving problems.

We specialize in building connected journeys that seamlessly connect all touchpoints for consumers. Our team of digital experts help you get the most out of your business using best-in-class Salesforce Technology.

Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.

Despite Omoda’s reputation for stellar customer service, they encountered a hurdle in their journey to elevate customer satisfaction even further. Noticing a slower-than-desired growth in Net Promoter Score (NPS), Omoda identified somewhat extended response times as a key factor affecting customer perception. Realising the need for a solution, Omoda turned to VANEIGENS to optimise their customer service processes.

At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.

Services we provide

Consulting

Our team has extensive experience in the Salesforce domain and has worked at larger consultancy firms in the past. We combine in-depth Salesforce knowledge and skills, substantial consultancy experience for the biggest international companies, a drive to move borders and (if required) to adopt the Salesforce platform to serve the customers’ needs.

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Implementation

We help you with your first-time implementations, ongoing innovations, and support. We guide you on your own Salesforce journey, be it quick or for a longer term. All with the goal to streamline your business processes in Sales, Service, Marketing and Operations, improving your customer & employee experience.

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Ongoing Innovation

Our team of expert consultants offer various forms of support ranging from incident tickets to ongoing innovation. In close collaboration with your people, we will constantly fuel up the engine. Let’s go!

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Salesforce Winter '24 Notes

The Winter ’24 Release is here, and Salesforce has added a lot of new features & updates for you org. Our own Solution Architect Victor has gathered the most important and relevant changes and updates across the different Salesforce products to save you valuable time!

Want to download your copy? Click to read more!

Latest press release: VANEIGENS broadens expertise with Marketing Cloud

The decision to add Marketing Cloud to VANEIGENS’ portfolio fits well with the company’s vision for the future. Just Greve, Commercial Director at VANEIGENS said, “We see a number of our customers achieve great success when the Marketing and Customer Service departments work together as one team. Every interaction the company has with the consumer contributes to the overall customer experience, and Marketing Cloud is thus of great strategic value to our clients.”

We help businesses of all sizes

Salesforce technology can help businesses of any size excel. Learn how companies across different verticals leverage Salesforce to scale and optimise their business.

We promote positive impact

With growth comes the opportunity to do good in the world. We’re committed to making the lives of our clients better, whilst also growing the positive impact that we, together with others, can have on the world around us.