Sure, of course
Building connected journeys. That’s VANEIGENS.
VANEIGENS is a Flemish expression meaning: sure, of course, no problem! It represents our DNA and the way we work: we get things done with our creative, pragmatic and energetic attitude when solving problems.
We specialize in building connected journeys that seamlessly connect all touchpoints for consumers. Our team of digital experts help you get the most out of your business using best-in-class Salesforce Technology.
Creating meaningful memories and helping people find a moment of peace in their busy lives. That is what Rituals stands for. Whether it is about taking a long bath or creating a comfortable atmosphere with exclusive scents and perfumes from Asia at home or in the office. Rituals has over 800 stores, more than 2700 shop-in-shops and four urban spas in 33 countries all over the world. It uses Salesforce to optimally serve its customers with home and body cosmetics.
Despite Omoda’s reputation for stellar customer service, they encountered a hurdle in their journey to elevate customer satisfaction even further. Noticing a slower-than-desired growth in Net Promoter Score (NPS), Omoda identified somewhat extended response times as a key factor affecting customer perception. Realising the need for a solution, Omoda turned to VANEIGENS to optimise their customer service processes.
At the early stages of Picnic’s success story, the company decided that Service Cloud would be a great tool to prepare them in scaling up their customer service and expand internationally. Our assignment was simple: design a platform where customer satisfaction is assured and staff can be easily steered from HQ.
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Salesforce Winter '24 Notes
The Winter ’24 Release is here, and Salesforce has added a lot of new features & updates for you org. Our own Solution Architect Victor has gathered the most important and relevant changes and updates across the different Salesforce products to save you valuable time!
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The decision to add Marketing Cloud to VANEIGENS’ portfolio fits well with the company’s vision for the future. Just Greve, Commercial Director at VANEIGENS said, “We see a number of our customers achieve great success when the Marketing and Customer Service departments work together as one team. Every interaction the company has with the consumer contributes to the overall customer experience, and Marketing Cloud is thus of great strategic value to our clients.”